Booking & Confirmation

I prioritize a seamless and efficient booking process so clients receive the highest quality service.
(a) Online Booking Process
All appointments must be secured through my online booking form for Mobile Foot Massage & Light Therapy. This digital form allows clients to choose their preferred date, time, and service type (Foot Reflexology, Red Light Therapy, NIR Therapy, or a combination), streamlining scheduling and minimizing errors.
(b) Accurate Service Location
The address entered in the booking form is the only location where the service will be provided. Clients must provide a complete and accurate address so I can arrive at the correct place on time. Incorrect or incomplete information may cause delays or missed appointments and may still be subject to applicable fees.
(c) Confirmation Email
After booking, clients receive a confirmation email that includes:
- Date and Time of the appointment
- Duration of the session
- Service(s) booked
- Fee, including any applicable travel surcharge
This confirmation acts as a record of the appointment and ensures both client and practitioner are aligned.
(d) Reporting Errors
If there are any errors in the confirmation email (date, time, location, duration, or fee), clients must notify me within four (4) hours of receipt. Prompt notice allows me to correct mistakes and avoid misunderstandings.
(e) Importance of Communication
Clients are encouraged to contact me with any questions or concerns about their appointment. Special requests, accessibility needs, or changes in circumstances should be communicated as early as possible so I can adjust where feasible.
(f) Booking Changes
Any change to an appointment (time, date, location, or service type) must be requested through the established booking or contact channels. All changes are subject to availability and must comply with my Cancellation & Rescheduling Policy.
(g) Confirmation of Understanding
By completing the booking process, clients acknowledge that they have read and understood the details in the confirmation email and this Service Policy.
(h) Client Responsibility
Clients are responsible for keeping track of their appointment details and being ready at the scheduled time and location. Respecting the agreed date, time, and address helps ensure a smooth experience for everyone.

Practitioner Status, Service Scope & Limitations

(a) Practitioner Qualifications

Mobile Foot Massage & Light Therapy is operated by one practitioner offering foot reflexology, red light therapy, and near-infrared (NIR) therapy as wellness and relaxation services.
I am not acting as a physician or Registered Massage Therapist (RMT). I do not diagnose, prescribe, or provide medical treatment.

(b) Nature of Services

My sessions focus on:

Foot Reflexology (feet and, where appropriate, lower legs up to mid-calf)
Red Light Therapy (LED light applied to feet and lower legs)
NIR Therapy (near-infrared light applied to feet and lower legs)

These modalities are intended to support relaxation, comfort, circulation, and general wellness. They are complementary, not a replacement for medical care.

(c) Service Scope

Foot-Only & Lower Leg Treatments:
All hands-on work is limited to the feet and, when appropriate, the lower legs up to mid-calf.
No Full-Body Massage:
I do not provide full-body massage or therapeutic RMT-style treatments.
No Diagnosis:
I do not diagnose health conditions or make medical claims.

(d) Wellness Orientation

My services are designed to promote relaxation, stress relief, comfort, and general well-being. Clients experiencing significant pain, new or worsening symptoms, or specific medical concerns are strongly encouraged to consult with their doctor or healthcare provider before receiving any of my services.

(e) Insurance Notice

Because these are wellness and relaxation services and I do not practice as an RMT, insurance receipts are not available and sessions are generally not covered by extended health benefits.

(f) Client Awareness & Consent

By booking, clients acknowledge the nature of my qualifications and services and agree that they are seeking complementary, non-medical wellness care. Clients are encouraged to ask questions before or during the session so they can make informed choices.

Health Disclosure & Contra-Indications

By booking an appointment, clients agree to disclose any relevant health conditions, including but not limited to:

Pregnancy
Diabetes
Neuropathy or nerve disorders
Cardiovascular or circulatory issues
Blood clots or history of DVT
Auto-immune conditions
Skin conditions or open wounds on the feet/legs
Epilepsy or light sensitivity (for light therapies)
Allergies (especially to oils, lotions, alcohol, antiseptics, or adhesives)

This information is necessary to adapt or, if needed, decline treatment for safety. I reserve the right to refuse or modify a treatment if any disclosed or observed condition could compromise client safety or well-being.

Clients are encouraged to consult their physician to determine whether reflexology, red light therapy, or NIR therapy is appropriate for them.

Cancellation & Rescheduling

(a) Advance Notice

Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment.

(b) Late Cancellation Fee

Cancellations made within 24 hours of the scheduled start time will incur a fee equal to 50% of the total session amount.

(c) Impact on Scheduling

Late cancellations and no-shows affect other clients who may be waiting for an appointment and impact my travel schedule. Timely communication is appreciated and helps me serve everyone better.

(d) Emergencies

I understand that emergencies happen. At my discretion, exceptions may be made for documented emergencies or severe weather. Clients must notify me as soon as possible for consideration.

(e) Rescheduling

To avoid fees, clients should request rescheduling at least 24 hours in advance. All rescheduling is subject to availability.

(f) Client Accountability

By booking with Mobile Foot Massage & Light Therapy, clients acknowledge and agree to this cancellation and rescheduling policy.

Arrival, Set-Up & Session Timing

I will arrive approximately 5–10 minutes before the scheduled start time to set up my equipment (chair or recliner area, light devices, linens, sanitation materials). Set-up time is not included in the hands-on session duration.

The session time starts at the booked start time.
If the client is not ready, the session may still proceed but will end at the originally scheduled time, and the full fee applies.

Hygiene, PPE & Infection Control

(a) Personal Protective Equipment (PPE)

I use single-use gloves during the session if appropriate or upon client request. Gloves are changed if damaged, soiled, or contaminated.

(b) Cleaning the Treatment Area

Before starting, I sanitize any surfaces or portable equipment I bring (e.g., cushions, supports, light devices) with appropriate disinfectant.

(c) Antiseptics & Sensitivities

When needed, I may use antiseptic wipes or sprays. Clients should inform me of any allergies or sensitivities so I can adjust products as necessary.

(d) Oils & Products

I use cosmetic-grade oils or creams that are free of parabens and harsh fragrances where possible. Clients with sensitive skin, allergies, or specific preferences should mention this before the session.

(e) Hand Hygiene

I wash or sanitize my hands before and after every session and before putting on or removing gloves.

(f) Masks

Masks are optional. I am happy to wear a mask if the client requests it.

(g) Health Concerns

If a client feels unwell, has a fever, contagious illness, or has been recently exposed to such, they should reschedule their appointment. I reserve the right to postpone sessions if illness is apparent.

Client Environment Responsibilities

Because this is a mobile service, clients are responsible for providing a safe and suitable environment.

(a) Cleanliness

The treatment area must be reasonably clean and free of clutter.

(b) Smoke-Free Space

The treatment area must be smoke-free.

(c) Adequate Space

There must be sufficient room for a chair or recliner and for me to move safely around the client’s feet and lower legs.

(d) Stable Flooring

The floor should be stable, dry, and free from tripping hazards (e.g., loose rugs, wires).

(e) Access to Warm Water

Where possible, access to a sink with warm water is appreciated for hygiene purposes.

(f) Calm Atmosphere

A quiet, calm atmosphere (reduced noise, TV off or low, phone on silent where possible) helps ensure a relaxing experience.

(g) Pets

Pets should be kept out of the treatment space for everyone’s safety and comfort.

(h) Child Supervision

If children are present, they should be supervised in another area to avoid interruptions and potential hazards.

(i) Safety

Clients are responsible for ensuring the general safety of the environment (no exposed wires, broken furniture, etc.).

Payment & Gratuities

Payment is due at the end of the appointment and may be made by e-transfer, cash, or other methods as indicated at the time of booking.
Gratuities are optional but appreciated and reflect satisfaction with the service.

Gift cards or package credits (if offered) must be presented or mentioned before payment is processed.

Professional Conduct & Boundaries

(a) Confidentiality

I am committed to maintaining the confidentiality of all client information, including health history and personal details.

(b) No Sharing of Personal Information

I do not share client information with third parties except when required by law.

(c) Communication Channels

I do not share personal phone numbers or social media profiles beyond those designated for business use. Clients should use official contact details provided for all communication.

(d) Client Privacy

Clients are encouraged to respect my privacy as well. Conversations should remain professional and focused on the service.

(e) Record Keeping

Any client notes are stored securely and used only to provide safe and consistent care.

Access & Right of Entry

By booking a mobile session, clients grant me permission to enter the specified premises at the agreed date and time solely to provide the service.

If access is denied or delayed by more than 10 minutes from the scheduled start time, the appointment may be treated as a late cancellation, and applicable fees may apply.

Late Arrival

If the client is not ready at the agreed start time:

The session will still end at the original finish time.
The full session fee will apply, even if the hands-on time is shorter.

Clients are encouraged to communicate any delays as soon as possible.

Photography & Testimonials Consent

From time to time, clients may be invited to provide written testimonials or allow photos of their feet or the treatment setup for marketing.
No image, name, or testimonial will be used without the client’s explicit consent.

Liability Waiver & Indemnity

(a) Assumption of Risk

By participating in foot reflexology, red light therapy, or NIR therapy, clients acknowledge that:

These services may cause temporary discomfort or sensitivity.
Individual responses vary.

Clients are encouraged to consult their healthcare provider if they have any doubts about receiving these services.

(b) Release of Liability

To the fullest extent permitted by law, clients release Mobile Foot Massage & Light Therapy and its owner/practitioner from claims, damages, or expenses arising from or related to the services provided, except in cases of gross negligence or willful misconduct.

(c) Indemnification

Clients agree to indemnify and hold Mobile Foot Massage & Light Therapy harmless from any claims or damages arising from:

Failure to disclose relevant health information
Unsafe conditions in the treatment environment
The client’s own actions during the session

(d) Health Disclosure Responsibility

Clients are responsible for providing accurate and complete health information before the session.

(e) Understanding of Treatment

By booking, clients confirm they have had the opportunity to ask questions and that they understand the general nature and purpose of the treatments.

Inclement Weather & Travel Delays

Client and practitioner safety is a priority. I reserve the right to cancel, delay, or reschedule appointments when weather or road conditions are unsafe.

If an appointment is postponed due to inclement weather:

Clients will be informed as soon as possible.
There is no additional charge to reschedule.
No compensation, discounts, or refunds are provided for weather-related changes.

Privacy & Data Protection

All personal data collected is used only for booking, contacting clients, and keeping basic session notes. Information is never sold or shared with third parties except when required by law. Records are stored securely and kept only as long as necessary for business and legal purposes.

Minors

Clients under 18 years of age must have written parental/guardian consent and a parent or guardian present for the entire session.

Pets & Service Animals

Pets must be kept out of the treatment space.
Certified service animals are always welcome, provided they remain calm and under control.

Service Area & Travel Surcharges

(a) Service Area Limits

I provide mobile services within:

Calgary
Chestermere
Airdrie
Okotoks
Cochrane

(b) Travel Surcharge

For locations significantly outside these city/town limits, a travel surcharge (for example, $25 or as quoted at booking) may be added to the session fee to cover extra time and fuel. Clients are informed of any surcharge at the time of booking.

(c) Client Responsibility

Clients must provide accurate address information so I can determine whether a travel surcharge applies and plan travel times.

Right to Refuse Service

I reserve the right to refuse, postpone, or terminate a session if:

The environment is unsafe or unsanitary
The client appears to be under the influence of drugs/alcohol
The client exhibits disrespectful, aggressive, or sexual behavior
There are health concerns that make treatment unsafe

In such cases, the session may be ended immediately, and fees may still apply.

Changes to This Policy

This policy may be updated from time to time. The version in effect at the time of booking applies to each appointment. Clients are encouraged to review the policy periodically.